Frequently asked questions
Turn Around Times
I know how excited you are to receive your beautiful pieces. Please give me 3-4 weeks to get your order ready, as each item is handmade to order just for you!
Returns + Refunds
Each item is handmade to order and all sales are final. No exchanges or returns.
Please refer to the size guide on each listing for measurements to ensure the perfect fit.
If you have any concerns, please contact me.
• Flat rate letter mail shipping of $6 CAD unless otherwise selected.
• Ivy + Joy t is not responsible for lost or stolen packages. Tracking is not included in letter mail rates.
• Customs, duties, and taxes are the responsibility of the buyer.
Shipping Times once the package has been sent:
• For letter mail shipping within Canada - Estimated 2-9 business days.
• For shipping elsewhere. Estimate 10-21 business days.
• Please allow additional time for customs clearance. Additional duties and taxes may incur and are the responsibility of the purchaser. Please take notice of your local customs and import fees.
Shipping Times once package has been sent:
- For lettermail shipping within Canada - Estimated 2-9 business days.
- For shipping elsewhere. Estimate 10-21 business days.
- Please allow additional time for customs clearance. Additional duties and taxes may incur and are the responsibility of the purchaser. Please take notice of your local customs and import fees.
Lost + Missing Packages
- Ivy + Joy t is not responsible for lost or stolen packages
- Tracking is not included in lettermail rates, and Ivy + Joy is not responsible for items that do not arrive that have been sent via lettermail. Unfortunatly this is the risk you are taking by choosing lettermail, and you have the option of selecting tracked shipping to ensure your items arrive on time.
- Please contact Canada Post if your tracked shipment says delivered, but it has not arrived
Name Blanket Process
Once you place an order including a custom name blanket, I will contact you with a mock up for final approval.
Name Blanket Timeline
Name Blanket Shipping
- Flat rate tracked shipping of $15 CAD must be selected for all orders containing name blankets
Wash items in cold water with a mild or phosphate free detergent and avoid fabric softeners, as they may lift the vinyl. It’s best to hang dry or dry flat, but if needed dry on low heat. These steps will keep colours from fading, and shrinkage or vinyl lifting to a minimum. Items may be ironed on low heat from the inside.