Question 1

Care Instructions

Accepted Answer

Wash items in cold water with a mild or phosphate-free detergent and avoid fabric softeners, as they may lift the vinyl or screen print. It’s best to hang dry or dry flat, but if needed dry on low heat. These steps will keep colours from fading, and shrinkage or vinyl lifting to a minimum. Items may be ironed on low heat from the inside.

Question 2

Shipping Information

Accepted Answer

All orders over $150 get FREE SHIPPING!    All packages are sent Tracked with Canada Post and may take 4-9 business days to arrive.   You will receive an email with tracking number once your package is ready.   Ivy + Joy t is not responsible for lost or stolen packages.   Please ensure your address is correct at checkout :)

Question 3

Local Pick Up

Accepted Answer

Items can be picked up at: Archer & King Collective 148 Saskatchewan Street Elbow, SK   Please select that option during check out.

Question 4

Returns + Exchanges

Accepted Answer

If your order doesn't fit or you are unhappy with it for any reason. You have 30 days from the date of purchase to exchange or return it for shop credit or a full refund excluding the original shipping costs. Please refer to the size guides, especially for children's clothing, to ensure you get the perfect fit. Please email ivyandjoyclothing@gmail.com for all returns   If your item is defective: - Please email us at ivyandjoyclothing@gmail.com - Include a picture of the defective item in your email with the order number. - If we have the item in stock we will send you a replacement. If we are out of stock we will refund you the full amount, including shipping.

Question 5

Wholesale Inquiries

Accepted Answer

We'd love to be apart of your space. For all wholesale inquiries please contact: ivyandjoyclothing@gmail.com